Job Description
About ALTEN Mexico
We are ALTEN Mexico , an engineering company that provides specialized solutions for engineering, technology, and product development projects. We support leading OEMs in the automotive industry by providing high-level technical expertise across product development, quality, diagnostics, and aftersales operations.
Role Summary
As a Field Technical Support Engineer at ALTEN Mexico, you will provide expert-level technical support for complex automotive issues , acting as a key technical reference for diagnostics, investigation, and resolution of difficult vehicle repair cases.
Key Activities
- Provide guided expert-level diagnostics to support accurate and timely vehicle repairs.
- Analyze, document, and report technical faults identified in vehicles and diagnostic tools.
- Evaluate support cases related to customer complaints, prior repairs, warranty history, and software sta...