Job Description
NTT DATA North America is seeking an IT Support/Incident Management specialist to join our team in Guadalajara, Jalisco. This role involves providing Level 1 and 2 support for Hilton Worldwide's Digital Key System and participating in an on-call rotation to ensure customer satisfaction.
The ideal candidate should be technically savvy, have strong communication skills, and be capable of managing incidents effectively in real-time while maintaining SLAs.
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