Job Description
Committed to building the next generation of 100% software-based mobile networks, combining DevOps with telecommunications expertise, ng-voice is creating innovative mobile infrastructure solutions and making them accessible for operators and enterprises that want to deploy future-proof networks.
As part of the operation and delivery team, you’ll play a key role in shaping the voice of ng-voice. Together, we devise innovative strategies to grow ng-voice's brand, attract new customers and keep existing clients excited about our products.
The role can be located in Mexico or Canada.
Tasks
What you’ll do:
- Continuous operations of the solution.
- Support client’s tech teams 24/7 via an online portal, phone, email, and chat.
- Manage incidents to resolve all issues within the agreed SLA, including escalation to higher support levels when necessary.
- Troubleshoot IMS Telco or Cloud-related issues.
- Keep clients updated ...