Job Description
Our client, a leading logistics and delivery organization, is seeking a 5867259 CWR-Customer Service Rep II to join their team. As a 5867259 CWR-Customer Service Rep II, you will be part of the Customer Support Department supporting Delivery Operations. The ideal candidate will have strong communication skills, problem-solving abilities, and a proactive attitude which will align successfully in the organization.
**Job Title:** Customer Service Rep II
**Location:** Brookshire, TX
**Pay Range: $17+ DOE**
**Shift: Day**
**What's the Job?**
+ Monitor 30-40 daily routes and stay in direct phone contact with driver teams during deliveries
+ Keep teams on schedule, confirm delivery updates, reroute as needed, and document issues
+ Address driver performance concerns and escalate to contractor leadership if teams are unresponsive or non-compliant
+ Maintain real-time awareness of route exceptions, delays, and customer escalations...
**Job Title:** Customer Service Rep II
**Location:** Brookshire, TX
**Pay Range: $17+ DOE**
**Shift: Day**
**What's the Job?**
+ Monitor 30-40 daily routes and stay in direct phone contact with driver teams during deliveries
+ Keep teams on schedule, confirm delivery updates, reroute as needed, and document issues
+ Address driver performance concerns and escalate to contractor leadership if teams are unresponsive or non-compliant
+ Maintain real-time awareness of route exceptions, delays, and customer escalations...