Job Description
Become a valued Technical Support Specialist at ABB, focusing on Medium Voltage Drives technical support and customer engagement. Bring your engineering experience and language skills to enhance service quality in this role.
Reporting to the Portfolio Manager, you'll deliver technical assistance to customers in a timely manner while striving for superior experiences. This position requires a proactive approach to identifying improvement opportunities and ensuring customer retention through effective communication and problem-solving. Collaboration with the account team is crucial to address additional concerns during customer support.
Key Responsibilities
- Provide technical support aligning with customer needs
- Identify and analyze technical issues proficiently
- Communicate updates and solutions clearly
- Document work using global process tools
- Plan and execute tasks meeting quality standards