Job Description
YOUR MISSIONS
As an Account Manager (Customer Success Manager), you will be responsible for retaining and engaging existing Canadian clients by driving upsell and cross‑sell opportunities for our consulting services and partner offerings, while maintaining a high level of satisfaction.
You will also stay one step ahead by anticipating the impact of industry trends, continuously developing your business acumen, understanding competitor motivations and client challenges, and implementing effective commercial strategies and tactics to expand our presence within your portfolio.
As a key player among various internal and external stakeholders, this role combines teamwork and strategic customer relationship management with proactive business development to achieve and exceed revenue and profitability targets.
The ideal candidate is results‑driven, skilled at building strong relationships, and has a sharp sales mindset, exceptional commu...