Job Description
Overview
Remote - LATAM
Your Mission: Ensure sustainable revenue growth from active clients by reducing churn through strategic and proactive management of key accounts, positioning Workana as a true business partner.
Responsibilities
- Lead assigned accounts, taking full responsibility for their health, growth, and strategy
- Serve as the primary point of contact for strategic clients, cultivating multi-threaded, trust-based relationships
- Identify and execute opportunities for upsell, cross-sell, and referrals with a builder mindset
- Maintain a clear and up-to-date view of each account’s pipeline, forecast, and contractual status
- Coordinate effective solution delivery with internal teams
- Generate regular reports on key metrics (booked revenue, account health, forecast, placements)
- Proactively respond to client requests, anticipating needs and sharing relevant content to maintain prox...