Job Description
What is the opportunity?
As an Account Opening, Modification & Documentation Associate, Operations you will be a central point of contact and relationship manager to the RBC Dominion Securities (DS) front office personnel as it pertains to operations matters. You will be a point of escalation for service quality and problem resolution, operational inquiries, and issues/opportunities management. You will also liaise with the various operations processing centers‑of‑excellence to research and investigate inquiries and issues, resolve concerns, and champion business requests to ensure a seamless operations service experience. You will work Monday to Friday from 9:30 a.m. to 6:00 p.m.
What will you do?
- Champion service quality awareness and continuous improvement of operational matters for the DS business
- Subject Matter Expert for service escalation and problem resolution. Use extensive procedural knowledge and technical expertise of group ...