Job Description
Elevate client relationships and drive growth as an Account Success Manager in an innovative PropTech company. Leverage your expertise in B2B SaaS to optimize account performance and ensure client success.
This role requires a seasoned Account Success Manager with over 5 years of experience in managing strategic accounts. You will be instrumental in aligning client needs with the company's product development while executing upsell and cross-sell strategies. Your data-driven approach will help mitigate churn and enhance customer satisfaction throughout the account lifecycle.
Key Responsibilities:
• Build and maintain deep relationships within your account portfolio
• Identify and execute growth opportunities through upselling and cross-selling
• Lead strategic reviews and executive check-ins with clients
• Monitor account health and key success metrics, including NRR
• Collaborate with Product teams on user stories and backlog management
Requirements:
• 5+ ye...
This role requires a seasoned Account Success Manager with over 5 years of experience in managing strategic accounts. You will be instrumental in aligning client needs with the company's product development while executing upsell and cross-sell strategies. Your data-driven approach will help mitigate churn and enhance customer satisfaction throughout the account lifecycle.
Key Responsibilities:
• Build and maintain deep relationships within your account portfolio
• Identify and execute growth opportunities through upselling and cross-selling
• Lead strategic reviews and executive check-ins with clients
• Monitor account health and key success metrics, including NRR
• Collaborate with Product teams on user stories and backlog management
Requirements:
• 5+ ye...