Job Description
Job Title
Customer Service Supervisor
Reports to
Customer Service Manager
Position Summary
The Call Center Customer Service Supervisor is focused on delivering exceptional customer service to all stakeholders including EY client service employees, US Finance, the Americas People Team (APT), the Enterprise Support Services (ESS) community and external parties with transactional Finance inquiries. The Supervisor is the point of escalation for urgent matters or for issues that cannot be resolved by the Customer Service Representative. In addition, the Supervisor will work with internal stakeholders to provide awareness of policy and policy education. The Supervisor is responsible for projects identified by Managers, Supervisors and/or US Finance leaders. The Supervisor should have a continuous improvement mindset used to identify and lead projects that implement these improvements.
Supervise an in-bound call center and a centralized ma...