Job Description
Our company is looking for a versatile and highly-organized candidate to perform personalized customer / administrative duties scheduling subcontractors, evaluating the subcontractors work and completing warranty claims within 7 days for both active and closed out communities. In addition, the Customer Service Representative will carry out homeowner orientations and follow-up with homeowners periodically at designated times. Pay: $18.
00 - $25.00 per hour Job responsibilities Handle inbound service calls from prospective clients Make outbound calls and provide additional information as needed Effectively communicate policies and procedures Maintain individual and team service quality goals Provide assistance to clients on change requests, taking payments and other service needs directly related to customer profile Maintain individual service quality goals, and adhere to the Call Center matrix for improved customer satisfaction results Ensure accurate and timely service and respo...
00 - $25.00 per hour Job responsibilities Handle inbound service calls from prospective clients Make outbound calls and provide additional information as needed Effectively communicate policies and procedures Maintain individual and team service quality goals Provide assistance to clients on change requests, taking payments and other service needs directly related to customer profile Maintain individual service quality goals, and adhere to the Call Center matrix for improved customer satisfaction results Ensure accurate and timely service and respo...