Job Description
We are seeking a new talent to join the Team where you will have the opportunity to collaborate on the Epic projects for Avanade. Avanade Epic capability supports healthcare organizations dedicated to providing high-quality patient care and innovative solutions.
Key Responsibilities
- Act as a subject matter expert (SME) for EpicCare workflows and configurations.
- Manage and prioritize daily support and maintenance activities, ensuring timely resolution of incidents and service requests per defined SLAs.
- Serve as a liaison with client stakeholders, ensuring alignment of system capabilities with business needs.
- Lead and coordinate with offshore support teams, ensuring effective communication, task delegation, and performance monitoring.
- Maintain system documentation, including workflows, build specifications, and testing protocols.
- Ensure compliance with HIPAA, data governance, and organizational security polic...