Job Description
Take on challenging technical support roles with Softchoice as an Advanced Microsoft Support Engineer. This position focuses on Microsoft 365 services and requires a commitment to high-quality solutions.
In this contract role, you will be an integral part of Softchoice's Managed Services team, addressing and resolving complex incidents that arise within Microsoft 365 environments. Collaborate with engineering peers and external vendors to deliver exceptional support and enhance customer experience through effective troubleshooting and resolution strategies.
Key Responsibilities:
• Provide expert support for Microsoft 365 environments
• Collaborate in incident resolution and thorough RCA
• Document all processes and manage support cases
• Oversee health of client MDM solutions
• Conduct quality reviews and manage ticket distribution
Requirements:
• 7+ years in a technical support capacity
• Strong troubleshooting and documentation skills
• Familiar with ...
In this contract role, you will be an integral part of Softchoice's Managed Services team, addressing and resolving complex incidents that arise within Microsoft 365 environments. Collaborate with engineering peers and external vendors to deliver exceptional support and enhance customer experience through effective troubleshooting and resolution strategies.
Key Responsibilities:
• Provide expert support for Microsoft 365 environments
• Collaborate in incident resolution and thorough RCA
• Document all processes and manage support cases
• Oversee health of client MDM solutions
• Conduct quality reviews and manage ticket distribution
Requirements:
• 7+ years in a technical support capacity
• Strong troubleshooting and documentation skills
• Familiar with ...