Job Description
CGL seeks a Technical Support Analyst to provide advanced second-level support in a hybrid role. Leverage your expertise in troubleshooting Windows and endpoint management in this dynamic IT environment.
This full-time, temporary position at CGL requires 4-6 years of technical support experience, emphasizing multitasking and effective incident resolution. You will diagnose issues across desktop, mobile, and network environments, collaborating closely with junior analysts while driving operational improvements in services and processes. Your analytical skills will support both team performance and employee technology experiences.
Key Responsibilities:
• Respond to escalated Tiers 2 problem tickets effectively
• Diagnose and resolve moderate to complex technical issues
• Document findings and recommend ongoing process improvements
• Provide clear guidance on technical support matters
• Create knowledge articles for training and supp...
This full-time, temporary position at CGL requires 4-6 years of technical support experience, emphasizing multitasking and effective incident resolution. You will diagnose issues across desktop, mobile, and network environments, collaborating closely with junior analysts while driving operational improvements in services and processes. Your analytical skills will support both team performance and employee technology experiences.
Key Responsibilities:
• Respond to escalated Tiers 2 problem tickets effectively
• Diagnose and resolve moderate to complex technical issues
• Document findings and recommend ongoing process improvements
• Provide clear guidance on technical support matters
• Create knowledge articles for training and supp...