Job Description
Join Beanfield as an Advanced Technical Support Representative, focusing on troubleshooting commercial services and managing complex customer issues. This role thrives on leveraging networking technologies and teamwork.
As a Tier 2 Technical Support Representative at Beanfield, you will assist in provisioning and troubleshooting customer services while acting as a key escalation point for complex technical inquiries. Work closely with internal teams to resolve issues efficiently, supporting communities with their fibre internet needs in Canada.
Key Responsibilities:
• Provision and manage Beanfield residential services for clients
• Troubleshoot network issues, including Cisco and GPON setups
• Assist in resolving customer LAN and Wi-Fi problems
• Escalate complex problems to higher technical teams
• Maintain knowledge of current industry technologies
Requirements:
• Deep understanding of OSI model and application communication
• Knowledge of TCP/IP, DHCP,...
As a Tier 2 Technical Support Representative at Beanfield, you will assist in provisioning and troubleshooting customer services while acting as a key escalation point for complex technical inquiries. Work closely with internal teams to resolve issues efficiently, supporting communities with their fibre internet needs in Canada.
Key Responsibilities:
• Provision and manage Beanfield residential services for clients
• Troubleshoot network issues, including Cisco and GPON setups
• Assist in resolving customer LAN and Wi-Fi problems
• Escalate complex problems to higher technical teams
• Maintain knowledge of current industry technologies
Requirements:
• Deep understanding of OSI model and application communication
• Knowledge of TCP/IP, DHCP,...