Job Description
Position Title: Advisor, Guest Experience
Company Name: CMH Heli-Skiing & Summer Adventures
Reports To: Manager, Guest Experience
Location of Work: Banff, Alberta
Job Status: Full-time, Year-Round
FLSA Status: Non-Exempt
Number of Positions: 5
Desired Start Date: May 2026
Position Overview
The Guest Experience Advisor plays a pivotal role in delivering world-class, anticipatory service for our guests. This position is responsible for cultivating strong long‑term relationships, driving year‑over‑year bookings, and ensuring every guest feels valued, understood, and exceptionally cared for. As ambassador of CMH, the Guest Experience Advisor provides highly personalized support from initial booking through first travel experience to ongoing, post‑travel engagement retention, ensuring that every touchpoint reflects our commitment to elevated servi...