Job Description
We are seeking candidates that have technical solution integration experience to join our team. The ideal candidate would have experience in supporting contact centre solutions or successfully integrating technologies in other verticals/domains. Bell would provide a training program of the editor’s solution and assign mentors to support learning and adaptation of our program and give candidates hands‑on experience.
Key Responsibilities
- Participate in the development and/or configuration of contact centre solutions (CCaaS), which would include components that relate to Natural Language (NLU/NLP), Conversational Robot (AI – chat/voice Bots), WFM, WFO and/or Self Service IVR with call routing technologies, etc.
- Supported by colleagues, you will be assigned to projects and guided to successfully deliver/migrate technical solutions.
- You will participate in meetings, including those of clients, internal teams, and external partners.