Job Description
The work mode arrangement for the position is full‑time on site.
As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. You promote the organization’s cooperative values through the support you provide. You support and provide advice to members and clients about their banking transactions, promote all Desjardins products and services, and the various distribution channels available. You are attentive to members’ and clients’ needs so you can offer them personalized solutions, identify business opportunities, and refer members and clients to colleagues who can help them with specialized needs. You are a proud ambassador of digital solutions and you advise members and clients on their use. You ensure that financial transactions go smoothly, while addressing any issues that may arise, and provide information and support on the use of technological tools, sharing advice about prevention and ...