Job Description
Responsibilities
- Diagnose, repair, replace parts, and test mobile phones, tablets, and other devices
- Follow repair standards to ensure quality
- Complete system tasks: work orders, repair records, spare parts requests
- Manage store spare parts, tools, and equipment
- Receive after-sales customers, track repair progress, and proactively update status
- Handle basic complaints and escalat(e)e when necessary
- Support store KPIs: turnaround time, customer satisfaction, first-time fix rate
Requirements
- Associate degree or higher (electronics, communication, or related field preferred)
- 2+ year of consumer electronics repair experience
- Basic circuit knowledge and familiarity with common repair tools
- Strong hands-on skills and independent fault analysis ability
- Good service awareness and communication skillsAble to work shifts and holidays (two days ...