Job Description
In BYD we are looking for a dynamic and analytical Aftersales District Analyst to join our automotive aftersales team. This role is ideal for young professionals who want to grow their career in the automotive service and aftersales environment , working closely with dealers and internal teams to improve service performance, customer satisfaction, and operational efficiency.
IMPORTANT: This role is not relate with manufacture or design profiles. This position is aimed at junior to mid-level profiles.
Key Responsibilities
- Analyze aftersales performance indicators (service, parts, warranty, CSI/NPS) in the designated region.
- Visit and support the dealer network with performance tracking, reporting, and follow-up actions .
- Support in the elaboration of dashboards, reports, and insights to identify trends, gaps, and improvement opportunities.
- Collaborate with the different in...