Job Description
Drive aftersales excellence with BYD Canada as an Aftersales Manager. Lead service operations for electric vehicles, ensuring high standards and dealer performance across the Canadian network.
In this senior role, you'll oversee all facets of aftersales operations for BYD Canada's dealership partners. Responsibilities include optimizing service quality, managing warranty claims, and enhancing dealer capabilities through technical training. Focus on customer satisfaction while driving performance metrics to achieve top-notch aftersales results.
Key Responsibilities:
• Lead aftersales team and operations at Canadian dealers
• Monitor dealer performance through KPIs and reviews
• Develop action plans for improved aftersales metrics
• Implement training programs for dealer staff and technicians
• Ensure compliance with BYD service standards
Requirements:
• Bachelor’s in Automotive or related field preferred
• ...
In this senior role, you'll oversee all facets of aftersales operations for BYD Canada's dealership partners. Responsibilities include optimizing service quality, managing warranty claims, and enhancing dealer capabilities through technical training. Focus on customer satisfaction while driving performance metrics to achieve top-notch aftersales results.
Key Responsibilities:
• Lead aftersales team and operations at Canadian dealers
• Monitor dealer performance through KPIs and reviews
• Develop action plans for improved aftersales metrics
• Implement training programs for dealer staff and technicians
• Ensure compliance with BYD service standards
Requirements:
• Bachelor’s in Automotive or related field preferred
• ...