Job Description
We are looking for a highly motivated individual to join our AI Customer Support team. A person who is passionate about delivering fast, effective, and high‑quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology and AI.
Responsibilities
In this role, you will:
- Respond to customer inquiries via WhatsApp, email, and Slack, ensuring fast responses and high customer satisfaction
- Troubleshoot and resolve technical problems, especially those related to AI behavior, configuration, and API integrations
- Monitor and act on alerts from internal tools like Slack channels and customer feedback submitted in the Darwin platform
- Work closely with Product and Engineering teams, escalating complex issues and contributing to product improvements
- Document support activity in the appr...