Ai & Innovation Architect (Santiago)

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through its AI‑powered Experience Orchestration platform, Genesys Cloud accelerates growth by delivering empathetic, personalized experiences at scale. The company employs more than 6,000 people worldwide who embrace empathy and cultivate collaboration to succeed.

The Genesys AI Architect is a senior presales AI specialist who operates across three core motions: driving strategic AI opportunities with customers and sales teams, scaling the field through reusable assets, technical enablement, and coaching, and shaping product and go‑to‑market direction through real‑world customer and field feedback. This role requires deep AI technical acumen, exceptional sales, communication, and executive storytelling skills, and the ability to translate c...