Job Description
The Amazon Connect Specialist is responsible for designing, configuring, and managing cloud-based contact center solutions using Amazon Connect. This role focuses on building scalable omnichannel customer experience platforms, integrating AWS services, and delivering high-performing, AI-enabled contact center capabilities aligned with business requirements.
Key Responsibilities
- Design, configure, and deploy Amazon Connect solutions including IVR, routing, queues, and agent configurations
- Build and manage omnichannel customer journeys using Amazon Connect and AWS services
- Integrate Amazon Connect with CRM platforms (e.g., Salesforce, ServiceNow) and backend systems
- Develop serverless solutions using AWS Lambda, API Gateway, and scripting (Python/Node.js)
- Implement AI-driven features using Amazon Lex, Polly, and related services
- Design scalable, secure, and resilient contact ce...