Job Description
This is a full-time, permanent, non-remote position based in Curitiba - PR and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Brazil in order to be eligible for consideration.
As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing real-time, hands‑on support at the station to ensure our customers receive their packages on time, as promised.
Responsibilities
- Communicating with customers via phone and email;
- Empathizing with and prioritizing customer needs;
- Upholding company values and treating every customer with respect;
- Resolving issues and setting appropriate expectations with customers;
- Clearly understanding and responding appropriately to customer concerns;
- Consistently composing grammatically correct, concise, and accurate written responses to customer inquiries;
- Approaching pro...