Job Description
We are seeking a Transformation Analyst to play a pivotal role within Insurance Operations Strategy and Transformation team.
Reporting directly to the Manager of Business Transformation and Forms, this role offers an exciting opportunity to shape Manulife Insurance’s transformation agenda and deliver measurable outcomes.
As a Transformation Analyst, you will partner closely with business stakeholders to facilitate discovery and problem definition, then map current and target-state designs that fundamentally improve how we operate. You excel at simplifying complexity, pinpointing pain points & inefficiency, quantifying impacts, and designing pragmatic solutions that reduce friction, elevate service levels/TATs, and align tightly with strategic objectives.
This role supports multiple businesses under the Insurance umbrella (e.g., Retail Insurance, Affinity, Guaranteed Investments).
Position Responsibilities:
As a Transformation Analyst, you will be...