Job Description
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Direct message the job poster from Maarut Inc
Implementation Phase
- Provide strategic and technical guidance on Genesys Cloud CX capabilities and best practices to meet operational requirements
- Collaborate with the vendor and internal teams to design and configure the Genesys platform including call flows, IVR, queues, and integrations, to ensure performance, reliability, and scalability
- Define and oversee integrations with telephony carriers/SIP trunks, identity providers (Azure AD SSO/SCIM), and/or ticketing systems.
- Support integration efforts between Genesys Cloud CX and WFM/QA solution, ensuring data integrity and functionality across platforms.
- Ensure compliance with organizational security policies and data protection standards.
- Develop migration plan for cut over and work with QA team to develop test scenarios.
- Document system architecture, configura...