Job Description
L1/L2 Job Description and Daily Support/New Project ModeL1/L2 Job Summary :The SAP L1/L2 Support Engineer is responsible forproviding first-line technical support for SAP systems.This role involves monitoring system health, troubleshootingbasic issues, and escalating complex problems tohigher-level support teams.The ideal candidate will have a strong understandingof SAP landscapes and a passion for ensuring systemstability and user satisfaction.L1/L2 Key Responsibilities :Incident Management: Receive, triage, and resolve L1/L2support tickets for SAP systems (e.G., SD,MM, FICO etc.modules).System Monitoring: Monitor system performance and logsto identify and address potential issues proactively.Collaboration: Work closely with L3 engineers andbusiness teams to ensure timely resolution of issues.User Support: Assist end-users with basic SAP systeminquiries and provide training when needed.Qualifications & SkillsExperience: 1-3 years of experience in SAP support or ITservice desk roles.Te...