Job Description
Over 2,200 of the world’s leading organizations trust our client to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.
Join our global team, securing application connectivity, anywhere.
We are hiring a Technical Support Engineer for a leading support position based in India.
Reporting to : Support Manager
Location : Remote
Direct Employment
Responsibilities :
- Supporting our global customers via email, phone, and webcasts, guiding customers, partners and Sales Engineers in product installation, operations, and troubleshooting.
- Maintaining and updating the knowledge base, participating in the buildup of the support organization.
- Introducing support methodologies, tools and more.
- Working in tight integration with the global support teams as well as with R&D,...