Job Description
Summary
Reporting to the Group Sales Manager, the Retail Lead is responsible for overseeing the successful day‑to‑day operation of a retail store department.
Responsibilities
- Provide supervision and leadership to the team members of the department, in partnership with the manager
- Delegate tasks and work assignments to team members by giving clear and concise direction and following up to ensure proper execution
- Foster the growth and development of team members by training various standard operating procedures and processes
- Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager
- Perform administrative tasks related to the assigned department
- Provide legendary customer service by identifying and evaluating customers’ needs and making pro...