Job Description
Become a pivotal member of ETC as a Technical Support Engineer for lighting and control systems. This role provides the opportunity to engage in diverse challenges from our headquarters in Middleton, WI.
In this position, you will tackle ongoing technical customer issues and provide hands-on troubleshooting support. With a focus on ETC’s advanced product offerings, your ability to communicate effectively and manage complex situations will be paramount. You'll partner closely with product development and engineering teams to ensure all technical queries are addressed promptly and accurately.
Key Responsibilities:
• Deliver solutions for ongoing customer technical challenges
• Engage in hardware and software application troubleshooting
• Address urgent technical emergencies efficiently
• Support site-specific scenarios through onsite research
• Maintain technical service communication across teams
Requirements:
• Bachelor’s Degree or 8 years business experience...
In this position, you will tackle ongoing technical customer issues and provide hands-on troubleshooting support. With a focus on ETC’s advanced product offerings, your ability to communicate effectively and manage complex situations will be paramount. You'll partner closely with product development and engineering teams to ensure all technical queries are addressed promptly and accurately.
Key Responsibilities:
• Deliver solutions for ongoing customer technical challenges
• Engage in hardware and software application troubleshooting
• Address urgent technical emergencies efficiently
• Support site-specific scenarios through onsite research
• Maintain technical service communication across teams
Requirements:
• Bachelor’s Degree or 8 years business experience...