Job Description
Elevate guest service training at Arc’teryx as the Guest Services Development Manager in North Vancouver. Engage with global teams and redefine training methodologies in a hybrid work environment.
In this role, you will be responsible for developing and implementing engaging training modules for global Guest Services, harmonizing initiatives across diverse regions. Your ability to partner with retail and guest service teams is key to driving alignment and growth. This strategic position focuses on enhancing guest service across all touchpoints for an exceptional experience.
Key Responsibilities:
• Implement global Guest Service initiatives focused on talent growth
• Create and adapt training materials for guest service excellence
• Manage the design and scope of training programs
• Gather feedback and adjust learning solutions regionally
• Collaborate with leaders to enhance talent development efforts
Requirements:
In this role, you will be responsible for developing and implementing engaging training modules for global Guest Services, harmonizing initiatives across diverse regions. Your ability to partner with retail and guest service teams is key to driving alignment and growth. This strategic position focuses on enhancing guest service across all touchpoints for an exceptional experience.
Key Responsibilities:
• Implement global Guest Service initiatives focused on talent growth
• Create and adapt training materials for guest service excellence
• Manage the design and scope of training programs
• Gather feedback and adjust learning solutions regionally
• Collaborate with leaders to enhance talent development efforts
Requirements: