Job Description
Join our team and be part of a UK-based law firm that makes a difference from the beginning to the end of the legal process.
The hours for this position are in a range of 3:30am – 4:30pm 5 day a week, from Monday to Friday.
Requirements
- Schedule call backs at appropriate times to accommodate clients’ needs.
- Have a firm grasp on our client contract to address all client questions.
- Develop an expert and constantly evolving understanding of the dockets where we work.
- Interact with attorneys for success with clients’ cases by gathering pertinent information and entering it into our CRM.
- Meet dockets specific KPIs, which include but are not limited to emails, texts and tasks processed, calls made/received.
- Make calls to follow up on and guide them to complete case requirements.
- Take inbound calls to assist clients with queries updates to provide accurate and proper information.
- Maintain flexibil...