Job Description
Job Description
Job Purpose:
To assist in planning, implementing, and managing learning and development programs that enhance employee performance, service quality, and career progression across the hotel. The role ensures that all training initiatives meet the standards of Minor Hotels and support the company’s culture of excellence.
Key Responsibilities:
Assist in developing and delivering training programs aligned with Minor Hotels’ brand standards, operational procedures, and guest experience expectations.
Support induction and onboarding programs for new employees to ensure seamless integration into hotel operations and understanding of company culture.
Coordinate departmental training in areas such as guest service, housekeeping, food & beverage, front office, and safety procedures.
Collaborate with department heads to identify skills gaps, performance trends, and training need...