Job Description
A Day in the Life:
The Disputes Assoc Credit Rep is responsible for the investigation, management, and resolution of customer invoice disputes and payment deductions for North America. This role ensures disputes are resolved accurately, timely, and in compliance with approval matrices, financial controls, and service level agreements (SLAs).
The Disputes Assoc Credit Rep works closely with Cash Application, Credit & Collections (CFS), Customer Service, Contracts, Tax, Distribution Centers, and other internal teams to resolve discrepancies while protecting Medtronic’s financial position and customer relationships.
Key Responsibilities
- Investigate and resolve customer invoice disputes in line with company policies, contracts, and approval guidelines.
- Manage dispute cases end‑to‑end in SAP FSCM, ensuring accurate classification, documentation, and timely resolution.
- Support dispute resolution through credits, debits, offsets, or...