Job Description
Be the product owner and primary point of contact of assigned Ops Support products – GC Operations department page on Merlin. Support Head of Ops. Support in managing GC Rooms Operations, Rooms Performance Tracking, Rooms people management, SOPs and Rooms operations projects.
Key Accountabilities
Under the guidance of Ops Support Head, drive continuous improvement to the assigned Ops Support products – GC Operations department page on Merlin.
Monitor and track the Rooms performance, generate reports to keep Ops leadership team informed. Identify trends, opportunities and raise issues / concerns for the Rooms team to take action to drive standardized operation and maximize potential.
Support Ops Support Head in managing GC Rooms operations and people planning.
Support new Rooms projects as needed.
Key Skills & Experiences
Demonstrated strong PC skills including proficiency in a variety of software packages (i.e. Excel, Microsoft Word, PowerPoint, Outlook, ...