Job Description
Work Flexibility: HybridLead a team of customer service professionals, allocating work, monitoring performance, and ensuring delivery against defined targets Lead and supervise daily customer service operations to ensure stable execution and adherence to service timelines Manage end-to-end order processes including order entry, returns, backorders, and invoicing, ensuring accuracy and on-time fulfilment Monitor order backlog and resolve discrepancies to maintain service levels and customer satisfaction targets <...
Drive operational excellence and elevate customer experience in a high-impact leadership role supporting a dynamic healthcare business. You will lead day-to-day customer service operations, optimize end-to-end order management, and strengthen cross-functional collaboration to deliver consistent, high-quality outcomes. This is an opportunity to shape processes, develop talent, and create measurable impact across Korea.
What You Will Do