Job Description
Job Summary
Reporting to the Program Manager, the Associate Program Manager (APM) is responsible for undertaking the management, planning, and implementation of the Patient Support Program, including managing the day-to-day activities of the Reimbursement Specialists (RS). Additional responsibilities include education and training of new RS team members, process development and improvement across Canada, and ensuring team performance by reviewing weekly and monthly KPI targets. The APM acts as a main contact for all escalations from the team and provides timely resolutions and responses to operational inquiries. The APM will be the program subject matter expert on reimbursement.
Duties and Responsibilities
- Ensure that the overall performance of the program and its respective services (reimbursement, patient coordination, medication management, etc.) is operating successfully
- Ensure all team members are educated on the program, and all perfor...