Job Description
Job Title: Associate, QA Systems Analyst
Key Accountabilities/Core Job Responsibilities:
• Responsible for implementing and maintaining the effectiveness of the quality system
• Provides effective quality controls to the referral management, call center and fulfillment operations
• Monitors compliance with all AbbVie and Pharmacy Solutions policies and procedures in addition to all federal/state/local governmental and pharmacy laws and regulations
• Evaluates, analyzes, and trends quality indicators, data, performance metrics and prepares daily/monthly reports of pharmacy solutions quality measurements
• Manage QA lists, spreadsheets, and databases as required to support the business
• Participates in Quality Improvement initiatives and assures customer satisfaction
• Conducts investigations and provides timely resolutions to variance, incident, exception issues. Participa...
Key Accountabilities/Core Job Responsibilities:
• Responsible for implementing and maintaining the effectiveness of the quality system
• Provides effective quality controls to the referral management, call center and fulfillment operations
• Monitors compliance with all AbbVie and Pharmacy Solutions policies and procedures in addition to all federal/state/local governmental and pharmacy laws and regulations
• Evaluates, analyzes, and trends quality indicators, data, performance metrics and prepares daily/monthly reports of pharmacy solutions quality measurements
• Manage QA lists, spreadsheets, and databases as required to support the business
• Participates in Quality Improvement initiatives and assures customer satisfaction
• Conducts investigations and provides timely resolutions to variance, incident, exception issues. Participa...