Job Description
Summary:
In this position you will be responsible for resolving basic client business and decision issues directly with
the client via portal. You will contribute to the quality of the system forecasts and decisions, thereby to
client retention.
Each team member in this position must consistently demonstrate their ability to flourish in a highly
pressurized team environment whilst maintaining a flexible attitude and meticulous attention to detail to
the work assigned.
Major Responsibilities:
• Gain a basic understanding of IDeaS products and processes in relation to the hospitality
business
• Resolve basic Business or Decision issues for the client including questions on business
practices, system configuration, system usage and monitoring
• Ensure portal issues, entered as cases, case activities or tasks in Salesforce are resolved
accurately within pre-defined resolution timeframes and det...