Novartis

Associate, Rlt Customer Support

📍 Location
insurgentes, insurgentes
⏰ Job Type
Full-time
📅 Posted
June 19, 2026
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Job Description

**Summary**:
The Associate E2E Process management role is responsible to manage day-to-day operational processes, including but not limited to order scheduling and fulfillment, in-ternal case management, pre-production planning, site onboarding, billing/invoicing processes and logistics, GPS, and systematizing updates to customers. They will also assist with customer related inquiries as needed.
**About the Role**:
Provide support, manage day-to-day operational processes mentioned above as well as ad hoc support for reporting, data reconciliation, and other order support as required.
- Complete manual data entry
- Support select process improvement activities associated with customer service operations
- As applicable, raise innovative ideas and help drive improved efficiency and effectiveness.
- Assist with customer related inquiries based on customer needs/demand
- Adhere to all applicable Working Practice Documents (WPDs), Work Instructions (WIs) and Complian...

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