Job Description
We are looking forAutomotive Technical Advisors to givetechnical support and troubleshoot complex issues to European cars. This role requires a deep understanding of automotive systems, excellent communication skills, and an advanced English level.
Responsibilities and Duties
- Guide customers with confidence – Provide expert pre-purchase support via phone, chat, and email, ensuring customers get the right parts for their repairs.
- Solve real-world automotive challenges – Troubleshoot post-purchase issues, from error orders to job‑specific part replacements.
- Be the expert others rely on – Support customer service team members by handling advanced technical escalations.
- Keep things running smoothly – Accurately document customer interactions, resolve cases efficiently, and maintain workflow adherence.
- Make a bigger impact – Identify recurring issues, collaborate with internal teams, and help improve products and processe...