Job Description
NeuraFlash, part of Accenture, is a leader in AI and cloud solutions, crafting intelligent services that transform business workflows and customer experiences using technologies such as AWS Connect, Salesforce Einstein, and Agentforce.
As an AWS Solution Architect, you will partner with customers to design, build, and deploy forward‑looking contact‑center solutions that deliver measurable ROI and superior agent experience.
Responsibilities
- Ensure customer success in building and launching Amazon Connect solutions.
- Conduct technology assessments and audits to recommend CCaaS solutions that improve agent experience and productivity.
- Facilitate business‑process reviews to identify customer requirements.
- Educate customers on AWS value propositions and lead deep architectural discussions for secure cloud deployments.
- Lead discovery sessions, build project ROIs, and present delivery estimates.
- Translate c...