Job Description
Responsibilities
- Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash, Part of Accenture customers
- Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
- Facilitate business process reviews to identify customer requirements and processes
- Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
- Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI
- Translate customer requirements into contact center design, leveraging best practices, and other AWS Services
- Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Sa...