Back Office Processing Specialist - SLA & Quality

Responsibilities

• The user is responsible to process all back office transactions in US P&C client area namely-Mid term changes, endorsements, Coding, correspondence etc.
• Primarily responsible for processing transactions as per the SLAs outlined by the client.
• Ensure that all the transactions are processed as per defined and documented desktop procedures.
• Ensure that the assigned targets in accordance with SLA are met.
• Ensure that the quality of the transactions is compliant with predefined parameters.
• Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures.