Job Description
Role Summary
The Supervisor is required to oversee the call centre operations and manage day‑to‑day activities, ensuring sustained and profitable growth throughout the contractual lifecycle. They will lead a team of Customer Service Agents, meet performance targets, and identify areas for improvement to enhance operational efficiencies. They coordinate customer engagement strategies, optimize systems and processes, and drive service excellence. They are accountable for all service level criteria and ensure smooth, effective operations.
Qualifications
- Minimum: Grade 12 or equivalent (NQF Level 4)
- Preferred qualifications: Qualification in Banking or Finance, RE5 certificate, FAIS qualifications and credits
Skills and Knowledge
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Exceptional written and verbal communication skills (English)
- Strong knowledge of call ...