Job Description
Job Description
Reporting to the Front Office Manager, responsibilities and essential functions include, but are not limited to:
- Consistently provide professional, friendly, and engaging service
- Escort guests to their rooms, carry their luggage, messages, or other items throughout the hotel
- Ensure timely and efficient delivery or collection of luggage to/from guest rooms
- Help guests familiarize themselves with their room upon arrival (e.g., explaining how the thermostat works)
- Remain in the lobby after assisting with luggage to remain available for guest needs, under the guidance of the Assistant Head Concierge
- Inform guests about hotel facilities in a helpful and informative manner
- Provide information on local events, activities, and attractions
- Know and apply the technical and emotional LQA (Leading Quality Assurance) standards
- Commit to high service quality, discretion, and complete honesty