Job Description
Location: Montreal, QC
Role type: 6 month contract role with the potential for extension
Pay rate: $23/hour
Role type: Fully on-site position
About the Role
One of the largest Insurance companies is looking to hire for an enthusiastic candidate. As a Bilingual Contact Centre Billing Analyst , you will play a key role in delivering a seamless billing experience by supporting customers and broker partners with inquiries, issue resolution, and account clarification.
This role is ideal for someone who thrives in a fast-paced contact centre environment, enjoys problem-solving, and can communicate effectively in both English and French.
Key Accountabilities
- Deliver first-class customer service by handling billing-related inquiries via phone and email in a professional, timely, and courteous manner
- Investigate and resolve billing discrepancies by collaborating with brokers and underwriting te...