Job Description
Overview
We’re looking for a bilingual (French/English) Client Success Coordinator to support our agency client on their national retail client. This is a highly collaborative, fast-paced role ideal for someone with a background in customer service, account coordination, or project coordination who thrives in a structured environment and enjoys supporting both clients and internal teams.
What You’ll Do
Client & Stakeholder Support
- Monitor phone lines and shared inboxes to manage communications with Owners, Operators, and Store Managers
- Respond to inquiries related to customer profiling, monthly merchandising kits, upcoming programs, and shipping updates
- Provide timely, clear, and professional support across both French and English
Operations & Coordination
- Monitor SKU performance and flag items that are not selling
- Support email communicati...