Job Description
Provide outstanding customer service at EQ Bank as a Bilingual Customer Care Representative. Help clients with inquiries and issues via various communication channels while ensuring satisfaction and compliance.
As a vital member of the Customer Contact Centre, your role is crucial in delivering exceptional customer experiences. With responsibilities in troubleshooting and digital onboarding, you will collaborate with teams across Digital Banking, IT Operations, and Global Security. This role demands fluent communication in both French and English, catering to diverse customer needs while upholding EQ Bank's core values.
Key Responsibilities:
• Deliver exceptional service to prospective customers
• Manage high volumes of inbound calls and chats
• Oversee digital onboarding and issue resolution
• Strive for first-contact issue resolution
• Communicate EQ Bank's values to build relationships
Requirements:
• 1-3 years in customer service or call center
• Minim...
As a vital member of the Customer Contact Centre, your role is crucial in delivering exceptional customer experiences. With responsibilities in troubleshooting and digital onboarding, you will collaborate with teams across Digital Banking, IT Operations, and Global Security. This role demands fluent communication in both French and English, catering to diverse customer needs while upholding EQ Bank's core values.
Key Responsibilities:
• Deliver exceptional service to prospective customers
• Manage high volumes of inbound calls and chats
• Oversee digital onboarding and issue resolution
• Strive for first-contact issue resolution
• Communicate EQ Bank's values to build relationships
Requirements:
• 1-3 years in customer service or call center
• Minim...